Rukon
Curriculum Vitae

Touhidul Islam Rukon

IT Systems & Operations Lead · Web Developer · Software Specialist

Career Summary

  • IT Systems & Operations Lead · Web Developer · Software Specialist with hands-on experience across business IT operations, software systems, web development, and technical support.
  • Experienced in supporting internal business systems, troubleshooting hardware and software issues, configuring systems, maintaining IT equipment, and resolving day-to-day operational problems.
  • Experienced in business web development and maintenance, including WordPress, Elementor, WooCommerce, responsive interfaces, updates, and technical troubleshooting.
  • Built practical software around real operational workflows, including RPOMS, a WMS/ERP-like operational system for inventory, device, delivery, usage, and related business processes.
  • Developed ResearchForge as a University Project for BIT4543 Artificial Intelligence, handling documentation, planning, architecture, development, testing, deployment, debugging, and maintenance.
  • Hands-on with Python, FastAPI, Next.js, PostgreSQL, Row Level Security, structured AI output validation, testing, deployment, and production problem solving.
  • Certified in Google IT Support and C/C++ Specialization through Coursera, with continued development across software, web, systems, and AI technologies.

Key Proficiencies

IT Systems & Operations
Business system support, monitoring, maintenance, troubleshooting, deployment and operational issue resolution
Software & Web Development
Application logic, business workflows, dashboards, responsive interfaces, WordPress, Elementor and WooCommerce
Frontend & Backend
Next.js, Python, FastAPI, APIs and frontend/backend integration
Database & Security
PostgreSQL, Row Level Security (RLS), authorization and per-user data isolation
AI, Testing & Deployment
Research-paper processing, structured output and schema validation, backend and frontend testing, offline testing and Vercel deployment
Technical Support
Hardware and software troubleshooting, system installation, PC and peripheral support, configuration and user assistance
Hardware & Software Technician
Mac and Windows PC/laptop diagnostics, OS installation, software setup, hardware repair, component replacement, peripherals, networking, system configuration, maintenance and troubleshooting

Experience & Activities

IT Systems & Operations Lead · Web Developer · Software Specialist

Blue Bee Technologies Sdn. Bhd., Cyberjaya

Support and maintain internal business systems and day-to-day IT operations; handle software and hardware troubleshooting, system configuration, deployment, maintenance, user support, and web-related technical operations.

RPOMS: WMS/ERP-like Operational System

Designed and developed a real-world WMS/ERP-like operational system for a major Malaysian telecommunications and technology company through ERTH, covering system architecture, inventory and asset management, router and device workflows, charger deductions, delivery and usage tracking, dashboards, data relationships, and operational logic.

ERTH: Business Web Development

Developed and maintained business web solutions for ERTH under the wider Blue Bee environment, covering responsive frontend implementation, WordPress/CMS, Elementor, WooCommerce and e-commerce, integrations, deployment, updates, and technical maintenance.

BBTech: IT & Operations

Handled Mac and Windows hardware and software support, troubleshooting, OS and software installation, system configuration, maintenance, and peripheral and networking issues. Managed day-to-day operational workflows including quality control, inventory management, product listing, order preparation, packaging, and stock handling. Built and maintained an internal Microsoft Excel tracking system for operational data and workflow management, later followed by development of a separate web-based system.

ResearchForge: Developer, University Project

University of Cyberjaya · BIT4543 Artificial Intelligence · 2026

Designed and implemented the system end to end, covering architecture, Next.js frontend, Python/FastAPI backend, PostgreSQL, AI integration, RLS-based data isolation, schema validation, automated testing, Vercel deployment, debugging, and maintenance.

Technical Management, UoC IT Society

University of Cyberjaya

Assisted with technical planning, coordination, and on-site IT support for university events.

Academic Qualification

University of Cyberjaya Cyberjaya, Selangor, MY

Bachelor's in Information Technology (IT)

Expected graduation 2027

Daffodil International University Savar, Dhaka, BD

Bachelor's in Computer Science & Engineering (CSE)

Fall 2024, completed 1 semester

Milestone College Uttara, Dhaka, BD

Higher Secondary, Science

2023

Training

Google IT Support Specialization — Coursera

Networking, system administration, IT security, troubleshooting, and technical support fundamentals.

Coding for Everyone: C and C++ Specialization — Coursera

Programming fundamentals, syntax, problem solving, and logic building using C and C++.

Volunteer Activities

E-Waste Collection Volunteer — UOC Sustainable Week 2024 and 2025

Participated in electronic-waste collection and awareness activities focused on responsible e-waste management.

Flood Relief Volunteer — Sherpur, Mymensingh, Bangladesh (2024)

Led fundraising efforts supporting 90 families and created community-focused content to encourage aid.

Professional Development

  • Actively participated in IT-focused seminars, workshops, and professional events covering cybersecurity, AI, cloud computing, and related technology topics.

Skills & Languages

Soft skills
Teamwork, Communication, Leadership, Negotiation, Problem-Solving, Adaptability, Organization
Computer skills
Microsoft Word, Excel & PowerPoint; General technical and computer skills
Languages
English, Bengali, Hindi, Urdu

Contact

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Email Address
Phone Number
Address
Portfolio
rukon.dev

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